Do you have a showroom?
Wesco Hub is purely an Online Retailer. By not having the limitations of a traditional shop or showroom, we can offer you significant savings on the most extensive range of furniture, decorating accessories & lighting in Australia, saving you time, money and frustration, with the convenience of shopping from your computer or mobile device.
Can I pick up my order?
Unfortunately, we don’t offer pickups from our suppliers warehouse for any of our products.
How much is the cost of delivery?
Wesco Hub uses multiple third party couriers companies ensure that you receive the best possible delivery price to your door, anywhere in Australia. To calculate the delivery charge, simply insert your postcode into the delivery calculator on the product page. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode as the delivery cost is dependent on shipping volume and size.
How Long Does Delivery Take?
We generally say allow 7-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-4 weeks.
If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please note than on occasion delivery times may be longer due on factors outside of our control such as supply interruptions or your delivery location.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
Wesco Hub will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
How can I track my order?
You can track the progress of your order via your account. Once your item has been dispatched from our warehouse, tracking will be directly emailed to you.
Do I have to be home to receive my order?
If you’re not available to accept delivery or your delivery address is unattended, you must contact the courier with direct instructions: “Authority to Leave” goods if unattended. Please note that this will void Wesco Hub and the courier’s liability that covers any loss, theft, or damage to your product. If you do not specify “Authority to Leave”, our couriers will leave a card in your mailbox for collection at the local depot.
To ensure a safe and completed delivery of your goods, we advise you to be present at the delivery address to accept REMOVALIST deliveries.
Please note we are unable to leave bulky furniture items unattended.
What if my order arrived damaged or faulty?
If your product arrives or displays signs of transit damage or fault, please report within 24 hours of receipt of the goods to our support team at firstname.lastname@example.org
Our Suppliers require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.
Cancelling or Changing Orders
If you decide to change or cancel your order, please contact us a within of 12 hours of placing your order to avoid incurring additional fees. You will receive a full refund to the original payment method if you cancel your order prior to dispatch.
If your items have already left the Distribution Centre we will treat your cancellation as a return and our change of mind returns policy will be applicable (see 14 Day Change of Mind Return Policy section for details). You will be charged a re-shipping fee for the order to be returned to us. This will be deducted from your refund.
*In the event you wish to cancel your existing order and place a new order, kindly note that the current website price will apply and a new warehouse dispatch date will be given at the time of new purchase.
Why are some products Melbourne only?
Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro area only. These 'Melbourne Only' products will not calculate towards the total shipping costs in your cart as they cannot be delivered interstate.
What is a ‘PRE-ORDER’?
Pre-orders allow for a pre-purchase before it’s available or back in stock. Products with this note come with an expected delivery date. However, please be mindful, this is only an estimated delivery date and can be subject to change.
Credit Card payment information
We don't charge any extra or surcharge on credit card payment. For orders above certain value, we may also require identity verification checks to prevent credit card fraud. These restrictions may be avoided if payment is made with Paypal's credit card transaction processing service. Simply choose Paypal as the payment method during our Checkout process. If you haven't registered with Paypal already, visit their website at www.paypal.com.au and follow their instructions to get your credit card approved.
How do I return my purchase if I change my mind?
Not a perfect match? No worries! If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting our return form within 14 days of receiving the delivery. The 14 day return period will commence from the date you receive the goods you have purchased. We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees (see What you need to know before you start a return for more details).
What you need to know before you start a return
All change of mind returns can only be processed if they are within 14 days.
2. All change of mind returns will incur a re-shipping fee.
3. A change of mind return will be accepted only if items are returned in as-new, re-sellable condition. Items that are not in as-new, re-sellable condition are not eligible for 14-day change of mind returns.
4. Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. An additional 20% repackaging fee per item will be charged for returned items without original packaging.
The following items are excluded from the 14 Day Change of Mind Returns Policy:
1. Any item marked as "Clearance or specified as on "Final Sale"
2. Any item described as "Made to order" or "customised items"
3. All mattresses (they have a different policy)
4. Bedding accessories, e.g. sheets, quilts, underlays and pillows
5. Any item that is not in re-sellable condition
6. Any shipping fees paid for the delivery of your items are not refundable
What is the return/ refund process?
Before a refund is processed, returned product/s will be inspected by our warehouse team to ensure that it is in a resellable condition. If the returned product/s are found not to be resellable by our warehouse team, Wesco Hub (at its sole discretion) reserves the right to refund only 50% or less of the product price paid by the customer at the time of purchase.
For further details, see our Refund Policy.
How long does it take to process my refund?
We process all refunds within 3 business day of goods being returned to our Braybrook warehouse and inspected by our team. All refunds are processed via the same payment method used for the initial purchase of goods. A notification will be sent to you once your refund has been processed.