Shipping and Delivery
At Wesco hub, we aim to give customers the most easy and efficient experience when ordering our products. We will continually strive to ensure that you are getting a price competitive delivery cost as well as a short as possible wait time. Once all items have been added to the cart and you are ready to purchase your goods, the self checkout will advise you of the cost of delivery by automatically taking into account each individual item weight and size as well as your delivery location.
In order to deliver you your desired good, we require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box. Additionally, for the time being some items will only be available to the Melbourne Metro area as we continue to grow our company. These items will be specified when you click on the individual product. Hopefully we will be able to quickly expand to ensure that you will not miss out.
Standard delivery is conducted by third party couriers who strictly deliver to the ground floor. This delivery package does not include the following:
Delivery for small items will be dispatched within 2-4 working days
However please allow up to 4 weeks for any custom orders
2-7* working days (Small Items)
5-14 working days (Bulky Items)
3rd Party delivery (for larger items such as furniture)
5-14* working days (Small Items)
5-20 working days (Bulky Items)
3rd Party delivery (for larger items such as furniture)
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), we reserve the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.
Due to COVID-19, Australia Post are experiencing a large spike in online shopping in conjunction with delays associated with increased health and safety practices. As a result, your delivery may take a little longer to arrive than usual. We appreciate your patience in these unprecedented times.
If you have any further enquires please contact either of the following:
P: 1300 612 662
If the delivery address is unattended or you are not available to accept the delivery, you need to contact the courier directly with the instructions that they have the authority to leave the goods unattended
Note: This will void Wesco Hub’s and the courier's liability that covers any loss, theft, or damage to your product
Tracking Your Order
You will have the ability to track your orders via our website (Services and into track order).
However if you are having difficulties tracking the progress on your order please contact our customer service team via email orders or phone us on: 1300 612 662
If a delivery date has been arranged with you in advance but you are not able to accept the delivery when the delivery team arrive, we might need to charge you a re-delivery fee. Our team contact you before the delivery is reattempted
Requests for delivery cancellations or re-booking must be lodged with a minimum 24 business hours notice to avoid fees. If there is a cancellation with less than 24 business hours notice re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee). As such, will be subject to our change of mind policy.
Melbourne only Items
Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are only available to those in the Melbourne area. This includes all forms of delivery.
—Terms and Condition—
These terms and conditions outline the agreement between you and Wesco Hub. By using our website you agree to the following:
Thereby, use of this website as well as by ordering any product from us, you are subject to these terms and conditions.
Please be mindful that, these terms and conditions may be altered at any given times. We recommend that these terms and conditions are read prior to the purchase of any product and all individuals who have accessed this site through your internet connection. If you are unable to agree to these terms and conditions we advise that you should not use our website.
2. Account, Ordering and Cancellation
4. Products and Pricing
5. Warranty Claims and Faults
6. Change of Mind Returns
7. Mattress Returns
8. Condition of Redemption of a Promotional Voucher
8.2 (b) Free Shipping
Where a shipping promotion is offered, it will only be available to certain locations and certain products. Exclusions apply.
Our free shipping promotion is only applicable in the following areas
• ACT metro
• Sydney Metro
• Melbourne Metro
• Qld: Brisbane, Gold Coast, Sunshine Coast Metro
• Perth Metro
• Adelaide Metro
However, please be mindful, there are selected items where the free delivery promotion is only valid to Melbourne Metro areas.
Free Shipping promotion is for standard curbside delivery only (larger items will require assistance).
9. Store Credit
This clause does not limit or restrict your rights to make a claim for our failure to comply with a guarantee under the Australian Consumer Law.
Credit Card Protection
The materials displayed on this website, including all photographs, illustrations, editorial materials, information, artwork, and names, logos and trademarks are the property of Wesco Hub and are protected by copyright, trademark and other intellectual property laws. You agree not to reproduce, distribute, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Wesco Hub
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We may share your personal information and data with:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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