Terms & Conditions

Overview

Welcome to the Wesco Hub website. By using our site, you agree to the following Terms & Conditions. Wesco Hub may amend, update, or change these Terms & Conditions and the website at any time without prior notice.

1. Access & Use of Website

This website must be used in accordance with these Terms & Conditions and applicable laws.

You must not:

• Use Wesco Hub products for illegal or unauthorised activities
• Interfere with or attempt to disrupt the security of the website or its hosting networks
• Attempt to gain access to site data by any means
• Transmit viruses, worms, or other destructive code

By using this site, you accept responsibility for all actions taken under your internet connection, including actions by other persons using the site through your connection.

If the website becomes unavailable, whether partially or entirely, Wesco Hub reserves the right to operate, maintain, restrict, or close the site at any time. We are not liable for any inconvenience caused.

2. Intellectual Property

All materials displayed on this website—including photographs, illustrations, editorial content, information, artwork, names, logos, and trademarks—are the property of Wesco Hub and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, sell, publish, broadcast, or circulate any material without prior written consent from Wesco Hub.

3. Hyperlinks

Our website may contain links to third-party sites, resources, products, or services. These are provided for your convenience only.

• Wesco Hub has no control over third-party content and accepts no responsibility for any loss or damage arising from use of these links.
• We are not liable for harm or damages related to purchases or transactions made with third parties.
• Customers must read and understand third-party terms and conditions before engaging in any transaction.

4. Liability

• To the extent permitted by law, Wesco Hub is not liable for loss of income, profits, contracts, data, or any indirect or consequential damages, whether caused by negligence, breach of contract, or otherwise.
• Our maximum aggregate liability for any product supplied is limited to the amount paid by you for that product.
• Nothing in this clause restricts your rights under Australian Consumer Law.
• Under the Competition and Consumer Act 2010 (Cth), customers are entitled to a replacement or refund for major failures and compensation for foreseeable loss or damage. Wesco Hub is not liable for failures caused by events outside human control occurring after goods leave our possession.

5. Indemnity

• Wesco Hub, its contractors, agents, and employees disclaim liability for damages arising out of or in connection with use of the website.
• You agree to indemnify Wesco Hub against any claims, losses, damages, taxes, liabilities, or expenses incurred as a result of your use of the website or Wesco Hub products outside manufacturer specifications.

6. Pricing & Product Information

• All prices listed are in Australian Dollars (AUD) and inclusive of GST.
• Errors in pricing or product information may occur. Wesco Hub reserves the right to correct such errors and cancel purchases made at incorrect prices. Customers will be notified immediately and offered the option to proceed at the correct price or cancel.
• Prices may change at any time. Confirmed orders are not affected by subsequent price changes.
• Prices exclude delivery charges and other fees.
• Discount codes apply only to full-priced items and cannot be combined with other offers. One code per transaction.
• Product dimensions and weights are approximate. Features, specifications, and colours may vary slightly from online images. Such variations are treated as “change of mind” returns.

7. Accounts, Ordering & Cancellation

• Customers must create an account with accurate details to place orders.
• Orders must be placed by individuals over 18 years of age with capacity to enter into a binding contract.
• You are responsible for all activity on your account, including orders placed.
• Orders are deemed received when Wesco Hub issues an order confirmation via email.
• Wesco Hub may accept or reject orders for reasons including product availability, pricing errors, or order errors. Customers will be notified within 3 business days.
• If rejected, payments already processed will be refunded.
• Incorrect addresses entered at checkout are the customer’s responsibility. Refunds are not provided for such errors unless corrected prior to dispatch.

8. Payment Terms

Payment Security

• Payments are processed via third-party providers (PayPal, Stripe, etc.). Wesco Hub does not store full payment details.
• Fraud detection processes may be applied, including proof of identity checks. Orders may be cancelled if legitimacy cannot be confirmed.

Payment Holds

• If payment is placed on hold or reversed by a financial institution, processing will be suspended until resolved. Orders may be cancelled if unresolved.

Merchant Service Fees

All electronic payments include a Merchant Service Fee, which is non-refundable for change-of-mind returns.

• Visa/MasterCard: 1.7%
• Amex: 1.7%
• Apple Pay: 1.7%
• Google Pay: 1.7%
• PayPal: 1.7%
• AfterPay: 5%
• Zip: 5%

9. Promotional Vouchers

• Vouchers are not redeemable for cash, gift cards, or prior purchases.
• Valid only for the period stated and subject to specific terms.
• Only one voucher may be used per order.
• Discounts are applied proportionally across items in multi-product orders.

10. Store Credit

• Store credit can only be redeemed on wescohub.com.au..
• It cannot be exchanged for cash or transferred to another account.
• Store credit is not available for purchases made with finance options such as Zip Money.
• If an order using store credit is cancelled or returned, the credit will be restored to your account only.

11. Warranties

• Goods are covered by guarantees under Australian Consumer Law. Customers are entitled to repair, replacement, or refund depending on the nature of the failure.
• Wesco Hub provides a 12‑month warranty on products purchased from the website.
• Warranty covers repair or replacement free of charge but excludes:
  • Ex-display, natural stone, and clearance items
  • Normal wear and tear
  • Misuse, neglect, or improper maintenance
  • Environmental damage from inappropriate placement
  • Commercial use unless specified
  • Alterations or unauthorised repairs
  • Natural variations in dimensions, colour, grain, or finish

Warranty Claims

Customers must:

• Inspect items upon delivery and report damages within 3 days
• Provide proof of purchase and clear photos/videos of the issue
• Return products safely packaged to our Melbourne warehouse for assessment

Customers are responsible for return shipping unless covered under Australian Consumer Law.

Contact Us

For questions about these Terms & Conditions, please contact us at info@wescohub.com.au or call 1300 612 662.

—Privacy Policy—

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may share your personal information and data with:

• with our suppliers and manufacturers to fulfil the orders and provide the products sold on our sites, facilitate the delivery of the product(s) you have purchased as well as answer enquiries;
• with our logistics partners so that they can deliver the products you buy to the address you have given us;
• with our billing & security partners in order to ensure that your payment is processed smoothly;
• to our relevant business departments;
• to our third-party partners or affiliates, such as our sponsors;
• to our service suppliers including suppliers who manage our marketing, surveys, and competitions;
• to our advisors, lawyers and accountants, in the management of our business;
• to our related bodies corporate;
• employees or contractors to provide, bill, or deliver our products and to maintain and develop our website, including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing, data analysis, reporting, advertising providers, professional advisors and payment system operators;
• third parties where it is necessary to protect any person or our rights or property, or as required by law or by a court or tribunal order;
• governing bodies responsible for the administration of events related to our business. Message content in e-mails you send to us and other personal information provided to us may be monitored by our service providers or officers for trouble shooting, compliance auditing and maintenance purposes or where email abuse is suspected;
• We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Wesco Hub or the general public.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.